Privacy Notice

Care Share Solution is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This notice explains how we collect, use, and protect your data when you use our services.

1.Who we are

Care Share Solution is a matching service that connects older adults with companions who can offer affordable support, friendship, and practical help.

2.What information we collect

We may collect and process the following personal data:

• Contact details – name, address, phone number, email address
• Demographic information – age, gender, relevant household details
• Matching information – preferences, interests, lifestyle, support needs
• Safety information – background checks, references (where applicable)
• Website usage data – information about how you use our website and services

3.How we use your information

We use your personal data to:

• Provide and manage our matching service
• Ensure the safety and suitability of matches
• Communicate with you about your match or our services
• Improve and develop our service
• Comply with legal and safeguarding requirements

We will only use your information where we have a lawful basis to do so, such as your consent, our contractual obligations, or legitimate interests in running our service safely and effectively.

4.Sharing your information

We only share personal data when necessary, such as:

• With potential companions or households, to support the matching process
• With safeguarding or regulatory bodies, if required for safety or legal reasons
• With trusted service providers who help us operate our website and services

We never sell your data to third parties.

5.How we protect your information

We take appropriate security measures to protect your data against loss, misuse, or unauthorised access. Information is stored securely and only accessed by staff who need it.

6.How long we keep your information

We keep your personal data only for as long as necessary to provide our services, meet legal obligations, or resolve disputes. When it is no longer needed, we securely delete or anonymise it.

7.Your rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to your data if inaccurate
• Ask us to delete your data (in certain circumstances)
• Withdraw your consent at any time
• Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

8.Contact us

If you have any questions about this privacy notice or how we handle your information, please contact:

Care Share Solution